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Consumer protection is a vitally-important concern for the payments space. However, if not managed properly, the practices in which we engage to defend consumers against fraud and abuse can carry serious consequences for merchants and financial institutions. In the latest episode of Fintalk, host Steve Warner (VP of Business Development, Fi911) sat down with Craig McClure (Director of Relationship…

Most merchants are familiar with the concept of chargebacks and how harmful they can be to businesses when left unchecked. That said, there is some confusion concerning bank chargebacks, and how factor into the equation. For the sake of defining our terms, let’s go back to the beginning. In the case of a standard chargeback, a cardholder is claiming that a transaction is invalid. The claim goes to…

COVID-19 has had impact on how we collectively approach doing business in the financial space. We’ve seen substantial changes come as a result of the pandemic. The interest thing, though, is that not everyone can agree on what those changes were, and whether they were positive or negative developments. As reported by Finextra, the Bank of England recently conducted a survey of financial institutio…

Legacy banks and fintech companies often seem to be at odds with each other as both parties vie for a similar foothold in the market. Over the last decade, we’ve seen the rise of countless new fintech players pop up to address perceived needs and trends in the payments industry. For example, companies like Venmo have crossed into a territory that was previously only reserved for traditional instit…

In an industry as fast-moving and dynamic as financial technology, the organizations which are most adaptable and responsive will be the one which find success. As discussed in the latest episode of Fintalk, those attributes go hand-in-hand with diverse perspectives among leadership and the team as a whole. Fi911 Co-Founder and COO Monica Eaton-Cardone spoke with Audrey Mothupi (CEO, SystemicLogic…

As the rollout of Strong Customer Authentication (SCA) standards continues in the European market, it’s important to acknowledge that there’s a trade-off involved. Although intended to protect consumers—as well as businesses—against fraud, SCA unavoidably introduces friction into the transaction process. As noted in a new report published by Fi911, cart abandonment due to new friction points intro…