We’re pleased to welcome two new high-profile payments industry leaders — Guy Harris and Eric M. Hoffman — to our team!
Guy has been appointed the new Chairman of the Board for Fi911, as well as our US-based parent company Chargebacks911®. For his role, Eric is taking on the position of President of Interbank Solutions, and will also serve as a board member. This is an incredibly exciting development!
These two highly experienced and well-connected payments heavyweights, each of whom have proven acumen at scaling multinational organizations, are joining the board of directors to propel the company during this exciting growth phase. They will join award-winning entrepreneur and CEO Monica Eaton through a time of ambitious growth to strategically capitalize on new revenue streams and address the growing scope of chargeback and dispute management for the entire industry.
“I couldn’t be more excited to bring onboard Guy Harris and Eric Hoffman,” Monica commented. “It is rare to find two financial powerhouses with such acumen, leadership, talent and unparalleled success; and with such diverse backgrounds. We have approached an era that is transforming at an unprecedented rate, both in terms of technology and as an industry. To continue to remain a market leader requires grit, diversity, and contagious passion. Guy and Eric deliver on all three, bringing unmatched expertise to this new era as we propel our award winning platform, to continue our mission.”
What Guy & Eric Will Bring to the Table
Possessing more than five decades of combined experience in the payments space, Harris and Hoffman will bring unmatched leadership, expertise, and proven operational know-how to Chargebacks911 at a pivotal time for both the business and industry. “As chairman, Guy will help steer our strategic vision and global expansion efforts, and Eric is set to make his mark across the business with his hands-on experience and go-to-market prowess. I look forward to this next phase in our journey as we continue to challenge the status quo,” Monica elaborated.
The last three years have seen a dynamic shift to online shopping, with digital payments now accepted by practically every industry across the globe. But, with the clear benefits of eCommerce, brands must also recognize that they will be faced with disputes and chargebacks, which are fifty times more prevalent with card-not-present (CNP) transactions. Along with Monica’s leadership, Harris and Hoffman will utilize their vast expertise and connections within the payments industry to bolster and guide the Chargebacks911 leadership team as it grows and optimizes its industry-leading SaaS platform.
Initial Impressions
Harris’ appointment follows his recent retirement as head of merchant services at Bank of America. His leadership was fundamental to the development of the bank’s next generation merchant services solutions. Under his tenure, Bank of America was recognised as number one in customer satisfaction in the J.D. Power 2022 U.S. Merchant Services Satisfaction Study. He was also recognised by the ETA as its 2022 Distinguished Payments Professional, for his positive contribution to the industry. Before Bank of America, Harris served as the President of North America and global revenue for Elavon.
“To be named chairman of the world’s leading chargeback management platform with best-in-class technology and blue-chip clients is an incredible honor. I was attracted to the business by Monica’s entrepreneurial talent, and vision to solve the pain points that chargebacks cause for the entire industry,” said Harris. “I am excited to grasp this exciting opportunity to transpose my experience into viable solutions for merchants and financial institutions around the globe and look forward to working with Monica and the leadership team to solidify Chargebacks911 as the undisputed market leader during this exciting period.”
Hoffman joins Chargebacks911 as President of Interbank Solutions and Board Member to lead new strategic initiatives and scale out the go to market strategy globally. Hoffman arrives straight from Apple, where he was Director of Apple Pay Business Development, and one of the first hires by Apple in 2014 to scale Apple Pay. During his eight years at Apple, he built and managed the business development payment partnerships teams responsible for driving Apple Pay success across the Americas. Hoffman is the current ETA president of the board of directors for 2023, having served on the board for the last eight years. He will continue to drive the ETA’s combined passion for advocacy and education, helping to guide the vision and policy agenda of the association for its extensive membership base.
“I’m thrilled to be entering an entrepreneurial environment with an incredible leadership team to build and scale world class solutions that meet the needs of businesses on a global scale,” said Hoffman. “Monica is a brilliant and dynamic leader with a tremendous vision for the tech that serves merchants, PSPs and card issuers. This combined with Guy, who I’ve worked with for a decade and admired his success at both Bank of America and Elavon, provides a winning formula for our high growth goals.”
